Privacy Policy for Radiant City Sights
Effective Date: 1 January 2024
1. Introduction
Welcome to Radiant City Sights ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, radiantes.pro, or use our guided tour services in Manchester, United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you
Identity Data: Includes first name, last name, username or similar identifier, title, and date of birth.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details (processed securely by our payment providers).
Transaction Data: Includes details about payments to and from you and other details of tours and services you have purchased from us.
Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: Includes your purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.
3. How We Collect Your Data
We use different methods to collect data from and about you including through
Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you book a tour, subscribe to our newsletter, request marketing to be sent to you, or give us feedback.
Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers like Google, advertising networks, and search information providers.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide you with a guided tour).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Specifically, we use your data to
Register you as a new customer.
Process and deliver your tour booking, including managing payments, fees, and charges, and collecting and recovering money owed to us.
Manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
Administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
Deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
Use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
5. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in Section 4
Service providers acting as processors who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at [email protected].
9. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways
Email address: [email protected] Postal address: 15 Piccadilly, Manchester, M1 1LZ, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Contact
Questions about this policy can be sent to [email protected] or by post to 15 Piccadilly, Manchester, M1 1LZ, United Kingdom.